Home Delivery Service

Home Delivery Service

A home delivery service provides a support structure to individuals who are using stoma products or appliances to manage bladder issues. They support the NHS by offering a repeat prescription dispensing service.

Dispensing Appliance Contractors (also known as DACs) work under a licence to offer essential and advanced services with the intention of providing a prompt service, home delivery, clinical support and minimal wastage.

You can choose to nominate a DAC for delivery of your products rather than collect the processed prescription from a local chemist and the benefit to the sufferer is that the product you order will be delivered discreetly to your door.

Benefits of using Dispensing Appliance Contractors (DACs)

DACs have a good understanding of the vast and varied product ranges for people with stomas and those managing bladder or bowel issues. They often have an office-based team available on call to advise sufferers on the best product for them taking the bewilderment out of the choice.

They offer home delivery of products and even offer the option of delivering products if you are abroad.

Ordering and repeat dispensing is usually hassle free and some also have specialist nurses working for them who provide clinical support and review the products being used to ensure the most appropriate are being used and that there is minimum wastage.

Most DACs also provide supplementary items such as disposal bags, wipes and hand gels.

Amcare by Convatec – Continence support as individual as you are.

When you choose Amcare by Convatec to support you with your prescription management and delivery, you get so much more.

We have been providing help and guidance to the continence community for more than 30 years, and we recognise that every person with continence issues is unique. That is why we offer layers of care that can be tailored to you, by you, to suit your individual needs.

We have a whole team behind us always ready to talk, listen, and help you find the right solution. Our aim has, and always will be, to help change the lives of our customers for the better.

Prescription management: We will contact your GP directly and look after everything for you. Our partnership with the NHS means that if you choose to use the Electronic Prescription Service (EPS) we can get your items to you quickly and with no hassle for you.

Customer Service: You can talk to our team of Customer Service Representatives who are here to support you with your continence-related needs.

Products Specialists: If you’re struggling to find the right product, or want to try something different, our Product Specialists are just a phone call away. They keep up to date with continence supplies from all the major manufacturers, so will be able to offer expert guidance.

Prescription delivery: Your prescription will be delivered by our trusted partners at DPD, who offer a fast, discreet and reliable service. There’s no delivery charge, and we will even send you complimentary items as part of your Welcome Pack. And with Amcare by Convatec you Free prescriptions: Amcare by Convatec will cover any prescription costs, so you will never pay for your catheters.

Product choice: Our own distribution centre holds a wide range of stock from all the major manufacturers, including our own range of intermittent catheters: GentleCath™ and Cure™. All items sent to you are picked, packed and checked by hand.

Customer Stories & Satisfaction: We’re very proud of our Trust Pilot score of 4.8, learn more about what makes us different from other delivery services from our customers. Real stories from real-life customers,  Amcare by Convatec - Your continence care service

It’s easy to register with Amcare by Convatec, simply call 0800 88 50 50

Amcare by Convatec

CliniDirect                 

 At Clinidirect, we want to help you get on with living your life. Getting your medical devices quickly, easily and discreetly shouldn’t be something that you have to worry about, so let us take the hassle out of it for you. We work in partnership with the NHS to ensure your prescription is fulfilled so we can deliver your products to directly your home – all you need to do is get in touch!

By choosing to order with Clinidirect, you can take advantage of our experienced and knowledgeable staff who are here for you 6 days a week. We will keep you up-to-date with your order and support you if any issues arise.

You can conveniently place orders by phone or through our website.

Phone:  0800 012 6779                                      Website: www.clinidirect.co.uk

Coloplast – Charter                     

 Coloplast Charter is here to make life easier for people living with intimate healthcare needs. That’s why we deliver your products free to your home, and have a team of CQC regulated specialists, who can provide you with ongoing support and advice related to your condition and routine.

 If you are a new user of continence products your nurse can register you on your behalf, or you can register yourself via the phone or on our website. Existing continence users can also register in the same way.

 All new customers to Coloplast Charter have access to our Best Start Programme. One of the team will call you to provide reassurance and answer any questions you may have. You will also have access to exclusive online and email content including top tips and stories from other users.

 To re-order, simply call us or order online. We will request your prescription directly from your GP, who send it to us electronically or by post. You’ll be kept notified about your delivery by text or email. With each order we offer a wide range of complimentary items including wipes, hand gels and disposal bags.

 Tel:  0800 132 787                               Website:  www.coloplastcharter.co.uk     

Bullen                    

At Bullen Healthcare, our mission is to help life go smoothly, by shouldering some of the burden, so that our customers don’t have to.

For over 160 years we have been trusted to deliver life-changing stoma, urology and wound care products and medication prescriptions. Inspired by our customers and a drive to do the right thing we have developed an innovative home delivery model that goes above and beyond simply box-shifting. Our customers have a dedicated personal advisor who knows them intimately, is their champion, supporter, friend and advocate.

Respect and empathy is at the heart of our personalised service. Everyone at Bullens pulls together as one connected team, working in collaboration to do whatever it takes to make life that little bit easier for our customers. Committed to excellence and continual improvement our service is underpinned by methodical, precise and efficient systems that allow us to accurately and speedily respond to our customers’ needs.

We are proud that each member of the Bullens family goes above and beyond expectations to deliver the most personal service tailored to your needs, ensuring you are not left in the dark when it comes to your healthcare.

 Tel:  0800 888 501                                                               Website:  www.bullens.com

Script-easy       

 Script-easy® is a Dispensing Appliance Contractor (DAC) registered with the NHS and can dispense continence and stoma appliances and medical devices on receipt of your prescription.  Delivery is FREE of charge, with only the usual prescription fee payable – unless you are exempt from prescription charges.

Script-easy® provides confidential advice and help with your prescription products and a fast, reliable delivery from our comprehensive range of stock. 

When ordering your products through Script-easy® you will benefit from:

Direct delivery of products to your home

Discreet Delivery with products despatched in unbranded packaging

Advice and help with product queries and selection from the highly trained customer care team

Nurse Advice Line offering specialist clinical and product support

Complimentary items associated with your specific product

To find out more or register for the service, call or email us:

Tel:  0800 0121 699                                                         Email:  script-easy@bd.com

 SecuriCare         

SecuriCare offers a free home delivery service for all prescription urology and continence products. This means less waiting around in the pharmacy and more time to do the things you enjoy!

 We deliver all makes and brands, so no matter what you use, we’ll deliver direct to your door. Plus all of our deliveries arrive in discreet, plain packaging. We offer simple ordering via Freephone, text, email, post or online and a range of complimentary items.

 You’ll receive a 1-hour delivery slot on your chosen delivery date along with a text message reminder so you don’t have to wait in all day. Speak to your own dedicated customer service contact from the comfort of your home during our extended opening hours from 8am – 9pm, Monday - Friday.

 In addition, our in-house pharmacy, PharmaCare, can deliver all your prescription medicines along with your supplies in one convenient package – we can deliver prescription medicines to family members at the same address too.

 If you’d like to find out how a home delivery service could make your life easier call 0808 256 3415, email info@securicaremedical.co.uk quoting ’19 HDS BladH AD’ or visit www.securicaremedical.co.uk

 Tel:  0808 256 3415                            Website:  www.securicaremedical.co.uk

Fittleworth        

 Fittleworth was created in 1984, operating out of a small garage pre-cutting stoma bags. Today Fittleworth has become one of the largest home delivery services in the UK. The core belief of the Seymour family that started the business more than 35 years ago remains true:  we are here to help you, your way.

 Fittleworth now spans a wide range of ostomy, urology, continence, tracheostomy and laryngectomy products. Fittleworth has a dedicated UK and Scottish call centre, 38 dispensing centres and 22 delivery drivers providing a reliable service.

 Everyone’s health needs are unique, so Fittleworth strives to continue to build a trusted and dedicated service bespoke to you.

 Tel:  0800 378 846                                                           Website:  www.fittleworth.com